1. Free Shipping – Major Cities
We offer free shipping to all major South African cities on any individual purchase – this service is limited to the following destinations are Johannesburg, Bloemfontein, Durban, East London, Polokwane, Port Elizabeth, Pretoria, Witbank, George, Kimberley, Ladysmith, Nelspruit, Klerksdorp, Rustenburg, Upington, Bethlehem, Welkom, Richards Bay, Pietermaritzburg, Northern Cape, Cape Town, Cape Boland and Vereeniging.
This service is provided by Courier Guy and is based on delivery to the physical address given on the invoice. We reserve the right to amend or terminate this service or change the service providers at our own discretion.
2. Free Shipping – Outlying areas
We may, at our sole discretion, offer free shipping to South African outlying towns or cities on any individual purchase over R1,000 Inc VAT - if the shipment value, the size of shipment and destination make the provision of this service financially viable. This service will be negotiated on an order by order basis.
This service will be provided by the same service providers as referred to above.
Shipments and returns
Your pack shipment
All orders that are placed and paid for on items we have in stock before 1:30 pm will be dispatched after receipt of payment and are shipped via Courier Guy with a tracking number to the physical address provided on the invoice (please ensure there is someone at the address to receive the goods) for delivery within 3 working days. Orders received after 1:30 pm, Fridays and during the weekend or Public Holidays will be dispatched the following working day for delivery.
Rural and outlying areas may take an additional 48hrs before delivery as some areas are serviced every 2nd day as opposed to daily. Please note that this excludes public holidays and weekends.
If an item was sent incorrectly by TIC Bathrooms, the client is liable to send back the incorrect goods in the original packaging within 7 days and will be refunded the postage costs. TIC Bathrooms will send the correct goods at their own expense back to the client.
If the client wishes to return an item correctly supplied, the client is liable to send back the goods in the original packaging within 7 days. The courier fee to return the goods to TIC Bathrooms are for the client's own account.
We have a 30-day return policy from the date of delivery on all our items should they be in their original sellable condition.
TIC Bathroom will not refund items later than 30 days from delivery.
Cancelled orders must be sent back at the customers expenses and a refund will only be given once the item has been received and inspected.